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Return Policy

At Heartsmith we want to make sure your shopping experience is both easy and comfortable. We have taken great measures to ensure that all gold, silver, and custom photo jewelry orders are safe, secure. In addition, as your custom jewelry source, we guarantee that your merchandise will be enjoyed for years to come.

If you ever have any questions about our photo pendants, jewelry, or our picture jewelry process, please don't hesitate to call us toll-free at 1-877-703-1143 for assistance.

Price Match Guarantee

We want you to be 100% satisfied with your purchase. If you find the same product that we sell somewhere else on the Internet for less than what we sell it for, we will try to either beat that price or match it - GUARANTEED.

1. The product must be new (not used) and have the same manufacturer's item number.
(Not the same item number as, the same item number as the manufacturer)
2. Competitor's price must be visible, be a U.S. based company and NOT an auction website.
3. Our low price guarantee does not apply when you use coupons, sales, promotional offers, or discounts.

4. Sorry, we cannot price match on Discontinued or Limited Edition items.

For Low Price Guarantee requests, just contact us via:
- Live Chat Help: Click on the Live Chat Help button at the top of most pages.
- Phone Help: Toll-Free in USA, (877) 703-1143.
- Email Help:

Photo Jewelry Warranty and Return Policy

One year Guarantee on all merchandise
After one year from time of delivery, cost to fix damaged item is $20.00 + shipping. is not responsible after shipping for delivery problems or adverse weather conditions that may affect the delivery of goods.

Returning Your Order

NOTE: We do accept Returns on Custom Made Jewelry but we do add a 20% remelting fee if the item is personalized. If the item is not personalized there will be a 100% refund minus shipping fees. You can get 100% store credit if your item is personalized that can be used towards the purchase of another item

Custom Made Jewelry Examples:
- Lockets with custom made picture inserted
- Picture Jewelry
- Personally Engraved Jewelry
- Sports Name/Number Jewelry
- Engraved Monogram Jewelry
- Custom School Jewelry ( Class Rings, etc.)

- You may return your order within 30 days from the date of shipment.
- All returned items require a RAN (Return Authorization Number).
To receive your RAN and initiate a return, contact us at 1-877- 703-1143 or email to

Please include the following order information:

Full name, Address, Order Number, Date of purchase, Type of pendant purchased, Problem with order.
We will then give you a Return Authorization Number. This number should be clearly marked on the outside of the package.

Send your item(s), original packing materials, and original invoice to us by an insured courier (UPS or Registered Mail) and retain the tracking number for your records. We are not responsible for items lost or damaged while shipping. Please do not write "jewelry" or any other jewelry-related words on the outside of the package.

Send your package to:
1634 E. Elizabeth Ave
Linden, NJ 07036

All returned items are inspected upon receipt prior to the issuance of any refunds, exchanges or credits. Merchandise that does not match our product data in our records will be returned or refused.

A refund or customer credit (for exchanges) will be issued within 10 business days. All refunds will be issued in the original form of payment. Please allow one monthly billing cycle for the credit to appear on your credit card statement.

Returns and Exchanges Restrictions:

1. The original Invoice and a Return Authorization Number must accompany the returned item.

2. The item must be returned in its original condition, unworn and unaltered in any way.

3. Special orders and personalized engraved items can not be returned for reasons other than defects in materials or workmanship. If there was an error made on our part, we will happily exchange your order.

4. Processing, shipping, handling and insurance charges are not refundable.

For customers who have Free Shipping and would like to return certain merchandise you will incur an additional $8.95 shipping charge to compensate shipping charges.

5. All returns are subject to a remelting of 20% depending on the item, exclusive of shipping, handling and insurance charges. Exchanges are not subject to a restocking fee.

6. Ring Sizing please call 877-703-1143 for price and information.

7. If you refuse delivery of your order, the returned package will be processed as a normal return and you will be assessed the appropriate restocking fee. You will also be responsible for all return shipping charges and fees. is not responsible for any watch or jewelry item that it does not actually receive or that is not returned in accordance with the above terms.

Payment Options

1. Credit Card Payment and accepts all major credit cards

2. PayPal Account

Save time. Check out securely. Pay without sharing your financial information

4. Order by Phone (We take money orders)

US Toll Free: (877) 703-1143
International: (718) 667-4713