What our customers say about Heartsmith

We pride ourselves on our individual attention to our customers, and you've noticed! Thank you so much for your kind letters.



I received the locket today, and wanted to tell you how much I love it. It is beautiful and the engraving is perfect. This locket is for a friend who recently lost her son, and I know that she will treasure it always. Thank you so much, and happy holidays! K.W.

My boyfriend is being shipped to Iraq in the reserves. I was so happy to find this unique locket to put my picture in for him. I didn't want something that looked feminine and this looks perfect. He carries my grandmother's rosary beads that I gave to him in his breast pocket of his uniform always and will over there all year. I thought it would be nice to get this locket with my picture in it and attach it to the beads so I can kind of always be with him. R.A.C.

This is a great site with wonderful items. I checked about twenty sites before I found what I was looking for at yours. In addition, very easy to use... S.G.

I received my locket today and I want to tell you how very pleased I am with it. I was very apprehensive about ordering an item of jewelry by mail. Slowly I opened the box saying "please Lord, let it be nice". It is just beautiful! I am so very happy with it and I know my daughter-in-law - who just had twins - is going to wear it with pride. J.M.† Wilmington, Delaware

thank you so much this is exactly what I am looking for and you are the only place I could find it. Caleb - Ohio

I received the hearts on Friday and they are just beautiful! ... I just want to say thank you for understanding the importance of the hearts and making sure I would have them[on time] J.C.

I want you to know how impressed I am with your company! Thank you for your prompt, efficient service and quality products. You helped make Mother's Day very special for us. Great customer service is rare and I wanted you to know how pleased I am with your company. When I'm looking for that special gift in the future, I will definitely go to Heartsmith first. S.W.

I am hoping to give it to my 8 year old niece on Mother's Day. This will be her first Mother's Day since her mother passed away last year, and I wanted to give her something special to help her remember her mom. Thank you, Susan

I just wanted to let you know we received the locket. Thank you...it's beautiful, packed great and I'm looking forward to ordering more in the future! I really appreciate the terrific online customer service, too! D.C.

I think Heartsmith does an outstanding job to ensure customer satisfaction. I recommend this site to all my friends and family... J.J. Las Vegas, NV

I received the locket and it's even more beautiful than I expected. My daughter's going to love it. Thanks! Greenville, TX†

I ordered a rope boardered heart pendent, I would like to thank you for your fast and very courteous service. You see the pendent I ordered was for my wife and it had the picture of our son who passed away a little over two years ago. I ordered the pendent for her for Christmas but I was so pleased with it and was astounded with the quality that I had to give it to her early. After my wife opened the small package it was to her as big as a car. You should be very proud of your work and I am very pleased with your company but a company is only as good as the people who work for it. I believe the people at heartsmith are some of the finest people there are. Thank you again and I hope you and your families have a happy thanksgiving and a Merry Christmas. A.C.

This is the kind of good work that will make me a return customer. You have been helpful, courteous and professional. I could not have asked for more. Thanks very much. I'm certain the ladies will appreciate your good work. N. Hawthorne -Virginia Beach, VA

You won't believe this, but I got the locket today!! Just in time to take to a family gathering, and "early Christmas!" It's beautiful -- I'm a happy customer, and will eventually be a returning customer. L.T.