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Customer Services Have a question? Please check this page first for a list of Frequently Asked Questions - Our Guarantee Personal Service Free Gift Boxing Online Security Same Day Shipping Basic rate shipping is sent by US Priority Mail and takes 2-5 days to most US destinations. Express Mail is also offered, which will deliver the next day(in most cases) to most US destinations. Express Mail Items that are heavier than the limit of 8oz. will be charged accordingly. (Sometimes multiple items weigh in more than 8oz). International Orders We ship to many countries. Please check the list in the shopping cart for destinations and pricing info. Generally prices for packages sent via First Class International (through the U.S. Postal Service) are $21.00-$24.00 depending on weight. However the package can take anywhere from 4-15 days to arrive. Duty for items shipped this way are charged by your local customs office at delivery time. **PLEASE NOTE: If you are in need of items in a hurry, International Federal Express is the best option. Rates will be quoted before an order is shipped, being aprox $30-75.00. FEDEX brokers their own duty and will collect it from you when the package is delivered. DUTY FOR ITEMS SHIPPED VIA US MAIL IS CHARGED BY YOUR LOCAL CUSTOMS OFFICES AT DELIVERY TIME Check our FAQ page for more answers to your shipping questions. Multiple Items Special Orders Returns If you have an item that needs to be returned (it happens) please send it back to us in the original packaging, with insurance if necessary. Please return items within 30 days. Delivery confirmation is reccomended if you want to know when it arrives here. We cannot be responsible for lost or damaged packages enroute to us. Please send returns to the address below. We will process returns as soon as possible and credit your original method of payment, less shipping. Generally you will receive an email confirmation of the credit process.
Please have your invoice number available so we may help you faster.
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Want to talk to a real person? Call us today! 888 501 8777 M-F 9:30am-5pm
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