Customer Services

Have a question?

Please check this page first for a list of Frequently Asked Questions -

FAQ'S

Our Guarantee
Heartsmith guarantees that you will be thrilled with your purchase or you may exchange or return standard stock items for a full refund, less shipping. Items must be returned within 30 days. Please shop with confidence.

Personal Service
Heartsmith prides itself on individual attention to our customers, so if you have any questions regarding a product or service, please contact us and we will help you as quickly as possible.

Free Gift Boxing
To make your holiday and occasion shopping easier, Heartsmith supplies a free presentation box for all our items, so they arrive ready to give. If there are any additional instructions, please leave them in the text entry box on the order form. If we have any questions, we will contact you.

Online Security
Heartsmith uses a Secure Server where you may use your credit cards safely and confidently. We accept Visa, MasterCard, Discover and American Express. If you prefer to use a check, send it to the address below, and please allow sufficient time for it to clear before your order is shipped (10 days or more). We also accept postal money orders.

Shipping

Same Day Shipping
Orders that are received before 12pm EST on weekdays are usually shipped the same day. Occasionally fulfilling an order needs several days. We will let you know by email if it will take more than 3 days to ship out. Please plan accordingly.

Basic rate shipping is sent by US Priority Mail and takes 2-5 days to most US destinations.

Express Mail is also offered, which will deliver the next day(in most cases) to most US destinations. Express Mail Items that are heavier than the limit of 8oz. will be charged accordingly. (Sometimes multiple items weigh in more than 8oz).

International Orders

We ship to many countries. Please check the list in the shopping cart for destinations and pricing info. Generally prices for packages sent via First Class International (through the U.S. Postal Service) are $21.00-$24.00 depending on weight. However the package can take anywhere from 4-15 days to arrive.  Duty for items shipped this way are charged by your local customs office at delivery time.

**PLEASE NOTE: If you are in need of items in a hurry, International Federal Express is the best option. Rates will be quoted before an order is shipped, being aprox $30-75.00. FEDEX brokers their own duty and will collect it from you when the package is delivered. DUTY FOR ITEMS SHIPPED VIA US MAIL IS CHARGED BY YOUR LOCAL CUSTOMS OFFICES AT DELIVERY TIME

Check our FAQ page for more answers to your shipping questions.

Multiple Items
If you have ordered multiple items we will make every effort to ship them together to save you costs on shipping.

Special Orders
Some of our items are special order only. We require a 50% on these items at the time of the initial order. The balance will be charged just before we ship. We cannot accept returns on these special orders.

Returns

If you have an item that needs to be returned (it happens) please send it back to us in the original packaging, with insurance if necessary. Please return items within 30 days. Delivery confirmation is reccomended if you want to know when it arrives here. We cannot be responsible for lost or damaged packages enroute to us. Please send returns to the address below. We will process returns as soon as possible and credit your original method of payment, less shipping. Generally you will receive an email confirmation of the credit process.

Contact Us

Please have your invoice number available so we may help you faster.