Heartsmith Customer Privacy Policy

Protecting your privacy is important to Heartsmith.com . We strive to keep your personal information confidential. By ensuring that you are aware of and understand the Heartsmith.com Customer Privacy Policy, we can provide you with better service. Please take a moment to read the following policy to learn how we handle your personal information.

Why we collect personal information

Heartsmith.com collects and uses your personal information to give you superior customer service, to provide you with convenient access to our products and services, and to make a wider range available to you. In addition, we use your personal information to keep you up-to-date on the latest products, special offers, and other information we think you’d like to hear about, if you choose so. From time to time, we may also use your personal information to contact you to participate in a market research survey, so that we can gauge customer satisfaction and offer better products.

How we collect personal information

We collect information about you when you a Heartsmith.com product, or ask to be included in an email mailing list. We collect and store the information you provide in a secure database.

When we disclose personal information

Heartsmith.com never discloses your personal information to a third party. All information is used exclusively for internal customer tracking. At times we may be required by law or legal process to disclose your personal information. We may also disclose information about you if we believe that disclosure is necessary for the public interest. Stated agian, we will never share any of your private personal information with any 3rd party, marketing partner, parent company, telemarketing company or the like. You can trust us on this matter.

How we protect your personal information

Heartsmith.com safeguards the security of the data you send us with physical, electronic, and managerial procedures. We urge you to take every precaution to protect your personal data when you are on the Internet. Change your passwords often, use a combination of letters and numbers, and make sure you use a secure browser. The Heartsmith.com Store uses industry-standard Secure Sockets Layer (SSL) encryption on all web pages where personal information is required. To make purchases from the Heartsmith.com Store, you must use an SSL-enabled browser such as Netscape Navigator 3.0 or later, or Internet Explorer, or Safari. This protects the confidentiality of your personal and credit card information while it is transmitted over the Internet.

Access to your personal information

If you would like to review your personal information that Heartsmith.com may have about you, email us using our contact page.

Our companywide commitment to privacy

Heartsmith.com does not knowingly solicit personal information from children or send them requests for personal information.

If we are going to use your personal information differently from that stated at the time of collection, we will try to contact you via email using the most recent information we have. If you have not given us permission to communicate with you, you will not be contacted, nor will we use your personal information in a new manner.   The Heartsmith.com Customer Privacy Policy is subject to change at any time. We encourage you to review the privacy policy regularly for any changes. Additionally, if you are subscribed to our mailing list, you will be emailed when changes to the Heartsmith.com Customer Privacy Policy are made.

Last updated November 2, 2004

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